Privacy Policy

1. Who we are

This Privacy Policy describes how Healing Helm, based in Mooresville, North Carolina (“Healing Helm,” “we,” “our,” or “us”), collects, uses, protects, and discloses information through the Healing Helm website, course sanctuary, communications, and related services.

2. Information we collect

Account and identity information

When you use the course sanctuary, we may receive your name and email address through Sign in with ChatGPT. We use this information to recognize your account and connect you with your enrolled courses.

Course information

We store course enrollments, stage completion, private journal entries, reflections, and related timestamps so you can return to your saved work. Other participants cannot see your entries. Authorized administrators and service providers may access information only when reasonably necessary to operate, secure, troubleshoot, or support the service, or when required by law.

Communications and mobile information

If you contact us or voluntarily enroll in a messaging program, we may collect your phone number, message content, communication preferences, and records of consent, opt-outs, and support requests.

Technical information

We and our hosting or authentication providers may process device, browser, IP address, security, diagnostic, and usage information. Your narrator preference may be saved locally on your device.

3. How we use information

• Provide secure account access and reconnect you with saved courses.
• Save private reflections and course progress.
• Respond to questions, requests, and support needs.
• Deliver communications you request or consent to receive.
• Maintain safety, security, reliability, and prevent misuse.
• Comply with legal obligations and enforce our terms.
• Improve course content and the participant experience using aggregated or de-identified information when appropriate.

4. Mobile messaging and SMS privacy

Healing Helm sends text messages only when a recipient has provided the applicable consent or when otherwise permitted by law. Depending on the program, messages may include requested course information, account or service notices, reminders, wellness education, customer-care messages, or promotional communications.

• Message frequency varies and messages may be recurring.
• Message and data rates may apply.
• Reply STOP to opt out. You may receive one final confirmation message.
• Reply HELP for help or contact Healing Helm through www.healinghelm.com.
• Consent to receive marketing text messages is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-message originator opt-in data and consent will not be shared with any third parties, except vendors that support delivery of the messaging program and are permitted to use that information only to provide those services.

5. When information may be disclosed

We may disclose information to vendors that provide hosting, authentication, database, security, customer support, or messaging services under appropriate restrictions. We may also disclose information when required by law, to protect rights or safety, to investigate fraud or misuse, or as part of a business transaction subject to applicable privacy protections. We do not sell personal information or provide mobile opt-in information to lead generators.

6. Cookies and local storage

The website may use essential cookies or similar technologies for authentication, security, and service operation. It may use local storage to remember preferences such as your selected meditation narrator. You can clear local storage through your browser, although doing so may reset device preferences.

7. Data retention and security

We retain information for as long as reasonably necessary to provide services, maintain required records, resolve disputes, protect the platform, and satisfy legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no online service can promise absolute security.

8. Sensitive reflections and health information

Course journals may contain deeply personal reflections. Please share only what you are comfortable storing online. Healing Helm courses are educational and spiritual reflection resources, not therapy, medical treatment, crisis care, or a substitute for qualified professional support. The course sanctuary is not intended to serve as a HIPAA-covered medical record system.

9. Your choices and rights

You may request access, correction, or deletion of personal information, subject to legal and operational limitations. You may unsubscribe from marketing email using the provided link and from text messages by replying STOP. Privacy rights may vary by state.

10. Children’s privacy

The course sanctuary is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children through the course sanctuary.

11. Third-party services and links

Authentication, hosting, messaging, or linked websites may be operated by third parties and governed by their own privacy policies. Healing Helm is not responsible for third-party privacy practices.

12. Policy changes

We may update this policy as our services or legal requirements change. The effective date above will show the latest revision. Material changes may be communicated through the website or another appropriate channel.

13. Contact us

For privacy questions or requests, contact Healing Helm through www.healinghelm.com. Healing Helm is based in Mooresville, North Carolina, United States.